Privacy Policy

1. Information We Collect

We collect information you provide directly when you interact with us:

• Contact details — name, email address, phone number, and company name submitted via our contact or quote-request forms.
• Message content — the body of any inquiry or message you send us.
• Business information — product categories, order volumes, or sourcing requirements you voluntarily share.

We also collect certain information automatically when you visit our website:

• Usage data — pages visited, time on site, referral source, and navigation paths.
• Device & browser data — IP address, browser type and version, operating system, and screen resolution.
• Cookies and similar technologies — as described in our Cookies Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Legal Basis for Processing

Where applicable (e.g. under GDPR), we process your personal information on the following legal bases:

• Contractual necessity — to take pre-contractual steps at your request (e.g. responding to a quote inquiry).
• Legitimate interests — to improve our website, prevent fraud, and communicate with potential business partners.
• Legal obligation — where processing is required to comply with applicable law.
• Consent — where you have given explicit consent (e.g. optional marketing communications).

4. Sharing Your Information

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business — such as hosting providers, analytics platforms, and communication tools. These parties are contractually obligated to handle your data securely and only for the purposes we specify. We may also disclose information when required by law or to protect the rights, property, or safety of Cyclodry, our users, or others.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Inquiry data is typically retained for up to three years to support ongoing business relationships and follow-up communication. You may request deletion of your data at any time by contacting us.

6. International Data Transfers

Cyclodry operates globally and your information may be transferred to and stored on servers located outside your country of residence. When we transfer personal data across borders, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, such as standard contractual clauses approved by relevant authorities.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete information.
• Erasure — request deletion of your personal data ("right to be forgotten").
• Restriction — ask us to limit how we process your data in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on our legitimate interests.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

8. Cookies

Our website uses cookies and similar technologies. For full details on the types of cookies we use, their purpose, and how to manage your preferences, please see our Cookies Policy.

9. Children's Privacy

Our website is intended for business professionals and is not directed at children under the age of 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.